FAQ

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Exchanges for Holiday Gift Purchases

Any purchases made between Nov 1 and December 31, 2016 will be eligible for returns thru January 15, 2017.

International Return Policy

Returns for International Orders placed through our international shipping partner Shipito will be handled by the Shipito Customer Service team. Contact them via the form on their customer service page, or by calling their direct customer service line, +1 (310) 349-1172.

What is RECONNECTED1’s Return Policy?

SEE POLICIES PAGE

Order Cancellation or Modification

We will do our best to accommodate your request to cancel or modify an order, but there may be instances where an order cannot be changed or cancelled once processed. It is important to contact RECONNECTED1 as soon as possible.

Order Status

If you have an online account, your order status is available upon log-in to your account. If you purchased as a guest, please enter your order number, last name and zip code or email address on our Order Status and Returns page.

Order Confirmation

You will receive an order confirmation email once your order is placed, which will include purchased items, order total and order number.

Pricing

The prices displayed on reconnected1.com are quoted in U.S. Dollars and are valid and effective only in the United States. Prices may change at any time without notice. All major credit cards are accepted. Visa, MasterCard, Discover and American Express. Items are charged to your credit card once the items ship.

What is your mailing address?

Our home office address is:
10331 Western Ave #2 Downey, CA 90241
Toll-free: 562-287-4105
reconnected1info@gmail.com

Does RECONNECTED1 sell gift cards?

YES.

Does RECONNECTED1 ship to Canada?

We offer standard shipping to Canadian addresses. Rates are calculated based on order subtotal amount, before discounts. Discounts do not apply to shipping rates. All Canadian orders ship ground via USPS or the carrier of our choice.

Rates for Canadian shipments are as follows:
• Orders up to $49.99: $10
• Orders $50 to $99.99: $15
• Orders $100 to $149.99: $20
• Orders $150 to 199.99: $25
• Orders $200 and above: $30

Note: Rates include duties and handling fees.

U.S. Expedited Shipping

For those customers needing expedited shipping, we are happy to offer two flat rate options:
• 2nd Day Air: $15
• Next-Day Air: $25

Note: Expedited orders must be placed prior to 10:00 a.m. ET to ensure shipping within selected timeframe. Free everyday ground shipping does not apply to expedited shipping methods. Expedited shipping is only available to the 48 contiguous U.S. states.

All Orders placed on National Holidays will be processed the next business day. All Orders placed on Thanksgiving or Black Friday will be processed the following Monday. Expedited orders placed after 10:00 a.m. EST the Wednesday before Thanksgiving will ship the following Monday.

What’s the status of my order?

To check the status of your order, please click here: Order Status

Can I change my order after it’s placed?

Unfortunately, we can’t make any changes to your order after it’s been submitted.

Does RECONNECTED1 charge tax?

RECONNECTED1 charges sales tax using CA sales tax.

How much is shipping within the U.S.? U.S. Ground Shipping

RECONNECTED1 currently charges a $6.95 flat rate for ground shipping and handling for U.S. orders under $60. Orders over $60 qualify for free ground shipping to U.S. addresses. In order to offer our $6.95 flat rate, all orders ship from Los Angeles, California via USPS or the carrier of our choice. Most small packages ship via USPS.

Orders with ground shipping selected as the preferred method typically ship within 1 – 2 business days of processing. Orders placed over holiday weekends or during peak ordering seasons can take from 5 to 7 days to process. Once your order ships, please allow between 2 and 7 days for arrival.

RECONNECTED1 cannot ship orders to a P.O. Box. Please provide a street address for your shipment.

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